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Sunday, January 24, 2016

Yet Another AJ Customer Support Rant

As you're probably well aware of, AJ doesn't have the best support system. At least not in my experience. I've posted about that many times, most notably > here < and > here <
Every time I try to ask AJ a question, I get a robotic response based around a keyword they found by automatically scanning my email or something. If they see the word "hack" they will give me 20 thousand tips on how to avoid getting hacked. That's nice and all, but I didn't ask for that. I asked about something completely different but because I said "hack" they will ignore literally everything else I wrote and give me a response about getting hacked. And it's been like this for a long time
We're about 5 and a half YEARS into AJ and you'd think they'd get a half decent support system by now, but nope
Before you yell at me, yes I know AJHQ gets a lot of emails a day and don't have a lot of time to respond to each email. I would much rather wait a month for an actual human response from someone who read my email and actually knows what they're talking about than wait 2 or 3 days for an automatic and completely unhelpful response

Alright, it's about time that I tell you what I'm complaining about this time

I don't know how well known this info is, but my account got hacked in 2013 or something. Luckily a few days before the hack, I gave away most of my super rare items. The only one I really lost was my beta eye

That was my outfit I wore it with

I kinda had it coming but that's a story for another day


Since then I've been trying to contact AJHQ about it. Because the eyeball hat is so rare and AJ never brings special items back, it's literally impossible for me (or anyone for that matter) to get it back, unless of course I had 50 million magenta furries or beta hoods or whatever. But unlike half the game these days, I don't go around hacking beta accounts to get items, so I'm not exactly "rich" with rare junk anymore. I tried asking them for another one. As I expected, all I got were these completely unhelpful robotic responses from people who didn't read anything I said in my email. I tried asking contacting them many times. Each time I can tell they ignored me. Sometimes they tell me "we can't replace items that were lost from the result of unsafe gameplay" or something like that. However, that's a lie! There are plenty of videos out there that show gifts from AJHQ because they got hacked. Even recently, some famous guy (Aparri or Phlex or someone) got hacked. AJHQ replaced their items and sent them a beta elf, magenta furry, and tan mask. From what I've been told, those items that were lost were from a cloning glitch! So AJHQ replaced FAKE hacked items despite saying they don't replace items "from unsafe gameplay"
It seems like modern "famous jammers" get a special treatment from AJHQ
Using this info I decided to contact them yet again. Here was my email

"Hello,

I've tried to contact you about this many times but every time I end up getting a robotic response that doesn't answer any of my questions. I'm hoping this time will be different. Please read this carefully

In 2013 my account Meloetta385 got hacked. I never figured out how I got hacked or who hacked me. All I know is they got me suspended and either took my items or recycled them. Most of the items I lost I was able to replace which is good. However, among the few things I wasn't ever able to replace was my beta eye. If you're not aware of what that is, it's a color of Eyeball Hats that were only available in 2010. This specific color never made a return. It's white and has pink eyelashes. Because it's so rare and no one is willing to trade theirs, I've never been able to get back the item I lost from the hack that wasn't even my fault. It hasn't been available for almost 5 years and I don't think it will ever be available again. I want to know how I can get one back. Every time I tried to contact you, the person who replied to me just told me "eyeball hats come back for halloween"
I am aware of that, but I clearly said I was talking about the special version of eyeball hats know as the "beta eye" which never came back. I've also been told "we don't replace lost items" but that is not true. When popular idols like Aparri and WootMoo get hacked, their items are sent back in a heartbeat. I was told Aparri was just recently sent stuff FROM AJHQ. So why can't mine get sent back too? Why can't the beta eye at least return to stores for the upcoming Leap Year Party at least? Is the only way I'm allowed to get my items back is to become famous? I've been running an AJ blog since April of 2011. It's gotten over one million views so it's not like I'm completely unknown (http://animaljamflash.blogspot.com/)
If you dig through the blog enough I'm sure you can find a picture of my seal outfit that had the beta eye. Can I please have my eye back?"

Yeah I probbaly sound stuck up or something in that email, but you have to understand this is my 97th time trying to get someone to listen to me
This was their response

"Hello Jammer,

Thank you for contacting Animal Jam HQ.

Since this incident happened in 2013, we are unable to assist you with your missing items. Furthermore, due to our Privacy Policy, we are unable to discuss other accounts with you.

Unfortunately, we cannot replace any lost or traded items at this time if it resulted from unsafe gameplay and apologize for any inconvenience this may cause. Rest assured if a Jammer is found to be breaking the Animal Jam rules, a moderator will take swift and appropriate action on their account.

We want to assure you that we take the security of our accounts very seriously and have security specialists who are always working hard to protect the Animal Jam website. Generally, accounts are often accessed without permission due to simple mistakes which can be avoided by remembering these safety tips:

- Having a password that is not easily guessed
- Never sharing your password on the internet, on game sites, or other social networking sites
- Completely logging out when signing out of Animal Jam by clicking on the “Log out” option
- Not visiting sites that promise you free items or memberships and entering in your personal information

If you feel your account has been compromised or have noticed accessories, currency, or other features suddenly missing, the first thing you should do is reset all your account passwords. For more detailed information on how to change your password, click here:

https://sbiaj.zendesk.com/hc/en-us/articles/202832150

Please let us know if you have any further questions or concerns.

Thanks,
<Name taken out for reasons>

Animal Jam HQ

Pet armadillos are rolling into the Diamond Shop! Adopt one today and be sure to visit the Pet Stop to see all their awesome accessories."




Here we go again. They said because the hack happened in 2013, they can't help me. But I tried contacting them in 2013 but they never helped me either!
Am I supposed to lie and say it happened yesterday? I really don't like lying, but if that's what it's going to take to get a half decent response...
Then they lie to me saying they can't replace items. Yeah, tell that to the guy that had their CHEATED items replaced by AJHQ!
Then they give me the typical "how to not get hacked tips"
By the way, those tips aren't really helpful since the hack ALREADY HAPPENED. It's like telling people to buy winter coats after all the snow melted from a blizzard
And of course we can't have an AJHQ response without the completely irrelevant ad thing at the bottom that says something that the newspaper told us already

I replied with this:

I tried contacting about this in 2013 and I still received no help whatsoever. And like I said, other players got their lost items that were lost from “unsafe gameplay” from AJHQ so why can’t I?

It's two sentences. Surely they would actually read that, right? Of course not, that's crazy! Why would they actually read our emails? LOL

They replied shortly after with this

Hello Fellow Jammer!

Thanks for contacting Animal Jam Headquarters. Unfortunately, we cannot replace any lost or traded items at this time if it resulted from unsafe gameplay and apologize for any inconvenience this may cause.

The Daily Explorer is also the top source for all things Animal Jam. There is even a "search blog" function at the top, right-hand side of the page to look for keywords.

http://dailyexplorer.animaljam.com/

If you cannot find your answer, you can always leave a comment and ask other Jammers. Often times AJHQ will answer directly on The Daily Explorer as well! Unfortunately, we do not have any information regarding future updates to the game at this time.

Sincerely,

<name>
Animal Jam HQ

Pet armadillos are rolling into the Diamond Shop! Adopt one today and be sure to visit the Pet Stop to see all their awesome accessories.


Another thing that really bothers me about the support system is that every time I get a reply from someone completely different. The new person doesn't read the original email either so they're even more clueless. The second person never reads the new email anyway, so I guess it doesn't really matter...
I said twice already that they've already sent people items that were lost from whatever "unsafe gameplay" means

I gave them another short response that's simple and to the point

I am aware, but as I asked twice, how come other players that lost items due to “unsafe gameplay” got their items replaced by AJHQ?

I got another response with lies

Hello Fellow Jammer!

Thanks for contacting Animal Jam Headquarters. Players, are not gifted items by us, even if it appears they are. We do not gift players items. If you cannot find your answer, you can always leave a comment and ask other Jammers. Often times AJHQ will answer directly on The Daily Explorer as well! We would be happy to have an Animal Jam Representative speak with you personally as we value our customer satisfaction.

Please respond to this email with the following information in which you would like to be reached, and allow 72 hours for a callback:

- Phone Number
- Time Zone
- Best Time

If at any point you need to alter this time, please reply to THIS email and let us know. Keep in mind that any emails received from you before this callback may delay our response time.

Please be aware that if you are not a parent or guardian we require an adult's permission to speak to you over the telephone.

We truly appreciate your patience and look forward to assisting you.

Sincerely,

<name>
Animal Jam HQ

Pet armadillos are rolling into the Diamond Shop! Adopt one today and be sure to visit the Pet Stop to see all their awesome accessories.

If AJHQ doesn't send these people items, where the cheesefries are they coming from? And how come people have videos up that show the Jam a Grams from AJHQ? Why did that Phlex guy his cheated items replaced from AJHQ?

Quite honestly I don't know if it's worth calling them. They're just going to lie to me again and nothing's going to get solved. But maybe this time I actually will try calling them. I know it's a waste of time but it's worth a try anyway :\


109 comments:

  1. I give up lol
    I'm never getting my stuff back

    ReplyDelete
    Replies
    1. (honestly I probably don't deserve it back anyway)

      Delete
    2. ha melonetta now u know how i feel abutt my hearddress!!!!!!!!!1!1!1!1!!1!1!!!!1
      -jackyboy9917835219

      Delete
  2. UGHHH AJHQ's support system makes me so angry
    THE SAME EXACT LOST ACCOUNT THING HAPPENED TO ME!
    I HAD NO "Chia04" ACCOUNT WITH PAID MEMBERSHIP IT WAS GONE FOR A WEEK!

    ReplyDelete
  3. also lemme try and LIE to ajhq to get some random stuff that I want ( and I want my founders hat back)

    ReplyDelete
  4. also how do you enable Anonymous comments?

    ReplyDelete
  5. That's because people like Aparri are friends with Clark Stacey or whoever. It's completely unfair . Nowadays all AJ is about is fame and being recognised, and if you're not, you're basically a loser in a famous jammer's shadow. These AJ users literally WORSHIP people like Appari, Julian2 and WisteriaMoon.
    It's ridiculous. Honestly, these famous jammers have half a brain, even less. They know themselves that all they care about are rares. They start pointless drama for no reason but views, or to get jammers something to talk about. Yet, unfortunately, they fake their way out of these dramas apologising or telling truth-fake stories (telling the truth but not the complete package, leaving bits out that might cause controversy)
    Notice every drama has to deal with hacking and rares?
    If it isn't, it's the sad love triangle between "Jisteria" and "Wistparri"

    ...this comment took a turn to something extremely irrelevant lol

    ReplyDelete
    Replies
    1. Wasn't that whole "wretched jungle might squad" thing a hoax too?

      Delete
    2. And never forget Rosystar's death ⤜(>.<)⤏

      Delete
    3. I never believed Rosystar "killed" herself. That video made was just like her other videos lol.
      I'm not being disrespectful (maybe I am, who knows) but if Rosy's friend made that video and "a day ago Rosy gave me the password" "I knew I had to make the video for everyone to know she died" yeah ok whatever you say

      Delete
    4. The only "famous jammer" i know about that dosnt care about rares very much is Darlinglam AJ and i should know because i know her personally ( we do hangouts and skype and oim invited to her b day in june :DD) even though she only has 63 subs. ( not subway subs) i call her famous because i only have 8...

      ~~mlp06

      Delete
    5. This comment has been removed by the author.

      Delete
    6. "They start pointless drama for no reason but views, or to get jammers something to talk about. Yet, unfortunately, they fake their way out of these dramas apologising or telling truth-fake stories" me: *cough cough* RosyStar *cough cough*

      Delete
    7. Omg darlinglam fell asleep with her live stream still going omg

      Delete
    8. she stopped it xD also do you have hangouts? My hangouts is Swag Person

      Delete
    9. its like skype but it's on google+ and its has two commas as the symbol

      Delete
    10. NOT JOKING I WAS ACTUALLY HACKED ::::::::((((((((((

      Delete
    11. XD I know XD
      im mwh being hacked now tho

      Delete
  6. Ah, u know what?

























































    ajhq is a lie

    ReplyDelete
    Replies
    1. :OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO ILLUMINATI CONFIRMED!!11!!!11!1!!!1111!!1!

      Delete
  7. OMG AJHQ IS SOOO STUPID!!! LIKE SERIOUS READ THE MESSAGE NOT JUST SCAN THROUGH IT!!!! Ugh AJHQ is frustrating at times ALSO THEY LIE SO STINKING MUCH

    ReplyDelete
  8. Hey, May? I noticed that you have a white head feather. Is it up for trade? It's alright if no, just asking lol

    ReplyDelete
    Replies
    1. I think I have an extra one that I can trade

      Delete
    2. :D I've been looking everywhere you don't even know my username is Confuzzling what would you like for it

      Delete
    3. There's nothing specific I want
      It's on my storage MayksufiThanks2 so I'll add you on there or something

      Delete
    4. Would you accept a peach and red one for it? If no then I have another offer

      Delete
  9. I ask AJHQ About questions, etc and..
    There you have it. Robotic answers :L

    ReplyDelete
  10. in play wild, every monday you have a 1 out of 4 chance of winning a spiked collar. but only if you have an arctic wolf. this comment is actually 100% serious, no sarcasm intended.

    ReplyDelete
  11. NoOoOoOooOo WHy u need ur eye this makey me cye

    ReplyDelete
  12. Robotic customer services. AJHQ wouldn't budge :(

    ReplyDelete
    Replies
    1. Hm, who knows that Nemachu might have hacked you XD?
      Beta eye=proof
      /or maybe I'm just being a dumb idiot having a theory like this/

      Delete
    2. Nah, I got hacked 2 years ago and nemachu didn't get one until recently
      It's possible that nemachu's eye is the same one that I had though

      Delete
    3. EveeTheCutie OBVIoUSLY hacked you. she kept it secret and like wore an outfit for 1 hour then removed it when i asked her if she was the hacker :/

      Delete
  13. Yea I was talking about that Phlex guy. He doesn't have nearly as much subscribers as Aparri, so he is not noticed as much. Then AJHQ just throws him the rarest items in the game. Then they said they don't give players items.
    rlly

    ReplyDelete
  14. I believe I got hacked in 2014. I lost my Epic Wolf Plushie, which i loved, and a Rare Heart Locket. I told AJHQ and they didn't help either. I say call AJHQ and rant on them, maybe they'll get so annoyed that they gift you your eyeball back, lol! I would love to annoy them, especially over the phone! :P

    ReplyDelete
  15. Replies
    1. ugh i am talking to random strangers whyyy

      Delete
    2. try annoying the clanners at sarepia

      Delete
    3. oh
      well you can do the more fun and more controversial pillow room date thing

      Delete
    4. This comment has been removed by the author.

      Delete
    5. the thing where you and someone else dress as stereotypical pink and purple girls and stage a breakup with each other

      Delete
    6. then you pick a random girl in the room and say "well i like (their username) better anyway!"
      sometimes it gets good reactions

      Delete
    7. oh wow are u on aj i think i am glitching out rn

      Delete
    8. i am not on
      is the taco glitch happening with my account too?

      Delete
    9. let's see what happens if i log in

      Delete
    10. https://web.archive.org/web/20130210091712/http://www.theajhq.blogspot.com/p/glitch-room_08.html

      Delete
  16. Now my photo is the lovely cheese croc XD

    ReplyDelete
  17. Ya iv'e been trying for ages to get through to AJHQ that i was hacked about 5 times despite never giving out my password, however i never could get an actual person.. I'm going to send them a rant about them lying now. I mean its clear they sent some famous people items to replace the ones they lost. However they ignore anyone else..

    ReplyDelete
  18. Surprisingly, Ruddles here knows of a conversation between ajhq and a friend of mine in which ajhq was actually helpful.

    So, my friend (I won't say her username for privacy and whatnot) was entering codes she found on a blog. Seeing they didn't work, she had heard of that wrong codes could get you hacked. She, in a panic, locked her account- but remembered that locking accounts usually kept you from ever getting it back. The friend quickly unlocked it... and guess what, she was now 1. restricted to bubble chat, 2. could no longer jam-a-gram, and 3. could no longer trade, and couldn't change it back. The friend then contacted ajhq, had to wait 4 days or so, but then her account was fixed. I'll try and find the email because I don't know if it was an automatic message or an actual person.

    ReplyDelete
  19. woot is addicted
    https://www.instagram.com/p/BA8IhvwG4oU/?taken-by=wootmooaj

    ReplyDelete
  20. [img]http://vignette1.wikia.nocookie.net/mugen/images/3/30/JAPCurly.png/revision/latest?cb=20131016021643[/img]

    ReplyDelete
    Replies
    1. [img]http://operationrainfall.com/wp-content/uploads/2013/11/CURLY-000.jpg[/img]

      Delete
    2. [img]http://img13.deviantart.net/7463/i/2015/111/9/1/sdr2__chiaki_nanami_by_hinata_hime-d67pntr.png[/img]
      Chiaki Nanami x Curly Brace otp

      Delete
  21. snarf
    https://www.youtube.com/watch?v=jNKmxmqVU9M

    ReplyDelete
  22. more snarf
    https://www.youtube.com/watch?v=TbcvdmS6yOI

    ReplyDelete
  23. candyfruit
    https://www.youtube.com/watch?v=foAX_api9cE

    ReplyDelete
  24. even more snarf
    https://www.youtube.com/watch?v=FbzzUi1SFp4

    ReplyDelete
  25. I got hacked by some random guy called Lola62 (I dont remember what the number was but it had a 6 in it) in 2011.

    I had a bat mask, a top hat, scary horns, A teal arctic hood with the turquoise eye thing (AKA beta eye) and a ton of other old rare junk (along with a headdress and founder's hat)

    I was really sad (but I didn't contact AJHQ)

    I just reset my password

    Now about 4 years later I ask for them to give me some stuff back

    they give me tips for avoiding getting hacked.




    Also animal jam is so close to snowyscammerclaw that they actually did a speedart FOR HER!!!!!!!

    ReplyDelete
    Replies
    1. Apparently, Snowyclaw went and visited AJHQ in person.

      Delete
  26. Mi old friend sparkle got hacked by not doing anything and she got no new items and yet Appari got free items just cuz he's a (bad word) famous

    ReplyDelete
  27. Did u delete some posts it used to say u had 17 now only 15

    ReplyDelete
  28. Call them, it's worth it! That way you get to talk to an actual human being rather than having prewritten responses. I had to call them when I lost the credit card number and email I bought my membership with and therefore couldn't change my password after being hacked. They were able to verify it was me quickly, and they were pretty nice too.

    ReplyDelete
  29. She's going to a fancy rich ppl school

    ReplyDelete
  30. I don't like when ppl dress up in spikes, white tail armour and headresses and they say "trade me for my super rare outfit!"

    ReplyDelete
  31. I need to rant to you about something tomorrow that might change my entire personality. It does in fact have something to do with why I'm up so late. I am extremely scared and depressed right now.

    ReplyDelete
  32. Who has experiencdd ''u hev log out 2 longe pls try 2 pley again'' messages but they aren't even getting hacked AT ALL?

    ReplyDelete
    Replies
    1. That used to happen all the time when I used a certain computer. I would only get about 5 minutes before it kicked me each time

      Delete
  33. I got sent items by AJ when I got scammed.... Except my glitches yeti mask. I didn't get that back.

    ReplyDelete
  34. one time i got hacked by who knows who, and i got my rare bow hacked.I contacted ajhq right after i got hacked, and the next day, all that they sent me back is "sorry, we cannot help retrieve lost or stolen items from unsafe gameplay." srsly aj?

    ReplyDelete

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